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Shipping Policy
This Shipping & Delivery Policy applies to all orders placed with Ring Protect Limited, a company registered in England and Wales (Company Number 16533727) with its registered office at 51 Pentagon Way, Wetherby, West Yorkshire, United Kingdom, LS22 6AU ("we", "us", "our").
This Policy should be read alongside our Terms & Conditions of Sale, Returns & Refunds Policy, and Privacy Policy. Nothing in this Policy affects your statutory rights.
1. Order Processing
1.1 Orders are usually processed within 1–3 working days of receipt, subject to payment clearance and stock availability.
1.2 Orders placed on weekends or UK public holidays will be processed on the next working day.
1.3 We reserve the right to cancel or delay orders in the event of stock issues, payment verification requirements, or circumstances outside our reasonable control.
2. Delivery Methods & Carriers
2.1 We use reputable third-party courier and postal services to deliver our orders.
2.2 The delivery method, estimated delivery time, and cost will be displayed at checkout or confirmed prior to dispatch.
2.3 Delivery timeframes are estimates only and are not guaranteed.
3. Delivery Charges
3.1 Delivery charges are calculated based on order value, delivery location, size, and weight of the package.
3.2 Any applicable delivery charges will be clearly shown at checkout before you complete your purchase.
4. UK Deliveries
4.1 We deliver to most addresses within the United Kingdom.
4.2 Estimated UK delivery times are typically 1–5 working days from dispatch, depending on the service selected.
5. International & EU Deliveries
5.1 We may offer delivery to selected international destinations, including EU countries.
5.2 International delivery times vary depending on destination and customs processes.
5.3 You are responsible for any customs duties, import taxes, or local charges imposed by the destination country unless stated otherwise at checkout.
5.4 We are not responsible for delays caused by customs clearance or local authorities.
6. Delivery Address & Receipt of Goods
6.1 You are responsible for providing accurate and complete delivery information.
6.2 Risk of loss or damage to goods passes to you upon delivery to the address provided.
6.3 You must ensure that a responsible person is available to receive and sign for the delivery where required.
7. Failed or Delayed Deliveries
7.1 If delivery is unsuccessful due to incorrect address details, failure to accept delivery, or failure to collect from a courier depot, we reserve the right to charge additional delivery or re-delivery costs.
7.2 If a parcel is returned to us undelivered, we may contact you to arrange re-delivery or refund, less any reasonable delivery costs incurred.
8. Damaged, Missing, or Incorrect Items
8.1 Please inspect your order upon delivery.
8.2 Any damaged, missing, or incorrect items must be reported to us within 2 working days of delivery by contacting hello@ringprotect.co.uk.
8.3 This does not affect your statutory rights under consumer law.
9. Split Deliveries
9.1 We may occasionally split orders into multiple shipments.
9.2 You will not be charged extra delivery fees for split shipments unless agreed in advance.
10. Trade & Wholesale Orders
10.1 Different delivery terms may apply to trade or wholesale customers and will be confirmed separately.
10.2 Delivery dates for trade orders are estimates only.
11. Force Majeure
We are not liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to strikes, transport disruption, extreme weather, or acts of government.
12. Contact Us
If you have any questions about shipping or delivery, please contact us at:
This Shipping & Delivery Policy was last updated in 2025 and may be amended from time to time.